Network analysis and troubleshooting: we find the bottleneck

IT systems are more interconnected than ever before: from classic enterprise networks to communication and production controls to air conditioning systems and IoT devices. This creates new challenges and new sources of errors. A telephone system that suddenly fails, a climate control system that no longer transmits its sensor data, or network problems that disrupt production processes. All these are scenarios that require thorough analysis and troubleshooting.

At CMS, we systematically get to the bottom of problems: independent of manufacturer, with state-of-the-art measuring technology and a deep understanding of complex IT infrastructures.

For companies, this means:

  • More transparency about their network infrastructure

  • Clear root cause analysis instead of guesswork

  • Quick troubleshooting and sustainable optimization

We support you in detecting network anomalies, precisely locating causes, and implementing sustainable solutions.

Our approach: Precise analysis, rapid troubleshooting

You receive a thorough network analysis that goes far beyond conventional troubleshooting measures. We rely on in-depth technical inspections, state-of-the-art analysis tools, and years of experience to precisely identify and sustainably fix sources of errors. Our goal is to minimize downtime, increase network stability, and optimally adapt your IT infrastructure to your business requirements.

Our range of services includes:

Network and Infrastructure Assessment

  • In-depth error analysis: We analyze your network at protocol level, examine data traffic and identify existing and potential error sources – regardless of manufacturer.

  • Physical infrastructure testing: We test cabling with professional measuring equipment. This includes OTDR measurements to identify disturbances and the detection and removal of physical contamination on fiber optic contact surfaces. For copper cabling, we analyze crosstalk and contact issues up to line certification according to ISO/IEC.

  • Network configuration review: We check existing setups for misconfigurations and ensure that all components work together optimally and are set up according to manufacturer recommendations.

  • Network traffic analysis at packet level: Using specialized recording devices, we measure packet losses, sequence deviations, and protocol errors to specifically identify error sources.

  • Analysis of control and communication systems: Problems don't always originate in the network itself. Often the causes lie in connected end devices, controls, or faulty configurations. We help you identify the actual source of the disruption.

Problem solving & Support

  • Effective Troubleshooting: After analysis, we discuss the results with you and develop a tailored solution, such as configuration changes, support with software updates, or infrastructure adaptations to meet your company's new or increased requirements.

  • Workarounds for Critical Disruptions: In emergencies, if manufacturer support is insufficient or takes too long, we develop quick solutions to maintain operations while working with you to develop a long-term fix.

  • Support with Manufacturer Communication: If necessary, we open support tickets with manufacturers like Extreme Networks or HP Aruba and coordinate the process. In addition to these manufacturers, we also communicate with your partners and third-party providers if desired to achieve a solution as quickly as possible.

  • Communication with Third-Party Providers: If the problem lies with end devices or in a partner's infrastructure (e.g., building technology, communication systems, or production controls), we support you in communicating with your service provider.

Why CMS?

  • Independent Analysis: We also uncover problems that don't lie directly in the network itself, for example in end devices, production controls, or telephone systems, and work together with you and your other service providers to get your operations running smoothly again.

  • Quick Troubleshooting: Our team reliably locates errors and develops directly implementable solutions.

  • Comprehensive Support: We coordinate with third-party providers, manufacturers, or internal IT teams to ensure effective problem resolution.

  • Experts for Critical Infrastructure: We analyze not only classic IT environments but also networked production facilities, climate control systems, and other operationally relevant systems.

  • Available for Non-Customers: Our services are also available to companies that haven't worked with CMS before.

Whether acute disruption or long-term optimization: CMS is your partner for reliable network analysis and sustainable problem resolution.

Let's talk! We'll find both the cause AND the solution.